Refund Policy

Requests to exercise a right of withdrawal, cancel a payment, or obtain a refund for payments made through Paddle are handled in accordance with applicable law and Paddle’s buyer terms and refund policy.

Refund eligibility and timing depend on the statutory rights that apply in your country or region and on Paddle’s current refund rules. For the rules that apply to your purchase, see Paddle’s Refund Policy.

These Terms do not limit any right of withdrawal, right to a refund, or other consumer right granted under applicable law.

Users may request a refund through a payment confirmation email sent by Paddle, Paddle’s customer portal, Paddle buyer support, or the Company’s customer support contact.

The Company may assist with verifying the user’s request and resolving issues, while Paddle, as the seller of record, handles the actual payment cancellation and issuance of the refund.

A user may request a refund in the following cases.

• When the request is made within the period specified by applicable law or Paddle’s refund policy
• When the same transaction has been charged more than once
• When paid features purchased by the user are not provided after payment
• When persistent technical errors or a material service defect prevent normal use of core features
• When the Company or Paddle confirms a transaction error or fraudulent payment
• When a refund is otherwise required by applicable law

A prorated refund for the remaining period is not automatically provided merely because the user did not use the Service or requested a subscription or plan change during the billing period.

A refund may nevertheless be granted under applicable law, Paddle’s refund policy, or conditions separately disclosed before payment.

If a refund is approved, it will be returned to the original payment method where possible. The actual timing of the refund may vary depending on the processing schedule of the card issuer, bank, or payment service provider.

When the full payment amount is refunded, the Company may end paid features provided for that billing period and convert the account to a free plan.